What to Do if Your FASTag is Lost or Damaged: A Quick Recovery Guide

FASTag, a prepaid electronic toll collection system introduced by the National Highways Authority of India (NHAI), has made toll payments seamless and efficient. However, losing your FASTag or dealing with a damaged one can be a stressful situation. If this happens, you must take immediate steps to safeguard your FASTag account and ensure you continue to enjoy hassle-free travel.

This blog will provide a step-by-step guide on what to do if your FASTag is lost or damaged and how to recover your account. Additionally, we’ll discuss tips to manage your FASTag details and the importance of online FASTag recharge to keep your tag active and operational.

What is FASTag and Why is it Important?

FASTag is an RFID (Radio Frequency Identification) technology-based sticker affixed to your vehicle’s windshield. It enables automatic deduction of toll charges when you pass through toll plazas, eliminating the need for cash transactions or stopping your vehicle.

FASTag is mandatory for vehicles traveling on India’s national highways and is linked to a prepaid account or your bank account for automatic toll payments. A lost or damaged FASTag not only interrupts your travels but can also lead to unauthorised transactions if not addressed promptly.

What to Do If Your FASTag is Lost?

Losing your FASTag can be concerning, but by taking the right steps, you can prevent misuse and restore your account. Follow these steps:

1. Report the Loss to the Issuing Bank or Service Provider

As soon as you realise your FASTag is lost, notify your issuing bank or service provider. Leading banks such as ICICI Bank have a customer care helpline or an online portal where you can report the issue. The customer service number for ICICI Bank is 1800 1080.

• Provide your vehicle registration number and other necessary FASTag details to authenticate your identity.
• Request to block your FASTag to prevent unauthorised toll deductions.

2. Block Your FASTag Account

Blocking your FASTag is crucial to avoid unauthorised usage. This can be done by:

• Logging in to your FASTag account through the provider’s website or mobile app.
• Navigating to the “Manage Tags” or “Account Management” section.
• Selecting the option to block the lost tag.

3. Apply for a Replacement FASTag

Once your old FASTag is blocked, you need to apply for a replacement. You can do this through:

• The issuing bank or service provider’s portal.
• Visiting a nearby branch or customer service center.
• Providing the required documents such as your vehicle’s registration certificate (RC).

What to Do If Your FASTag is Damaged?

A damaged FASTag may not function properly, leading to issues like toll deduction failures or delays at toll plazas. Here’s how to resolve this:

1. Check the FASTag Status

Before replacing a damaged FASTag, check its status to ensure it’s still linked to your account and active. You can do this by:

• Logging in to your FASTag Portal account.
• Navigating to the “Tag Status” section by clicking on “View Tag account summary”
• Checking for error messages like “Inactive” or “Blocked.”

2. Contact the Issuing Bank or Provider

Reach out to the customer care service of your issuing bank or provider to report the damage. They will guide you on whether the tag can be repaired or if it needs replacement.

3. Apply for a Replacement

If the FASTag is irreparable, apply for a replacement one through the bank or provider. The process is similar to applying for a lost FASTag replacement.

4. Update Your Vehicle Details in the Account

When you get the new FASTag, ensure it’s properly linked to your vehicle and account. Update your vehicle’s registration number and other necessary details.

To Buy a replacement tag

1. Login to iMobile app
2. Go to “Bill Pay, Recharge & FASTag”
3. You’ll see the vehicles linked to your registered iMobile number
4. Click on the 3 dots of the Vehicle card & select “Tag replacement”
5. Fill in the Vehicle details & reason for replacement (Lost/damaged/stolen/expired) and click “Submit”
6. Once successful, Tag will be delivered to your linked address within 7-8 days.

How to Apply for a New FASTag?

In case you are a new user and want to get a new FASTag, application process is quite straightforward. Follow these steps:

1. Choose the Provider

You can purchase a FASTag from:

• Banks like ICICI Bank provide a seamless application process to apply for FASTag.

2. Provide the Required Documents

Submit the following documents when applying for a new FASTag:

• Vehicle Registration Certificate (RC).
• Identification proof (Aadhaar, PAN card, etc.).
• Passport-size photograph.

3. Make the Payment

Pay the applicable fees, which include the tag issuance fee, security deposit, and initial recharge amount.

4. Activate Your New FASTag

After receiving the tag, activate it by linking it to your FASTag account through:

• The provider’s website or mobile app like the iMobile application.
• Customer care service.

Importance of Managing FASTag Details

Accurate and updated FASTag details are essential for seamless transactions and account security. Here’s what you need to do:

1. Regularly Check Account Activity

Monitor your FASTag account for any unauthorised or suspicious transactions.

2. Keep Contact Information Updated

Ensure your mobile number and email ID linked to the FASTag account are up-to-date to receive transaction alerts and OTPs.

3. Maintain a Balance for Toll Payments

Keep your FASTag account adequately funded to avoid disruptions during travel. This can be done through regular online FASTag recharge.

Preventive Measures to Avoid Losing or Damaging Your FASTag

• Secure Placement: Ensure your FASTag is firmly affixed to your windshield. Avoid peeling it off unnecessarily.
• Protect from Damage: Keep the tag away from direct sunlight, moisture, or rough handling.

Common Uses of FASTag

FASTag isn’t just for toll payments; it offers several additional benefits:

• Parking Fees: Use it for digital parking payments at select locations.
• Fuel Payments: Some petrol pumps accept FASTag as a payment method.
• Cashback Offers: Enjoy cashback on toll transactions with specific providers.
• Convenience: Save time and fuel by avoiding cash payments and waiting in queues.

Conclusion

Losing or damaging your FASTag can be inconvenient, but by following the steps outlined in this guide, you can quickly resolve the issue and get back on the road without hassle. Timely reporting, blocking the lost tag, and applying for a replacement are crucial to protecting your FASTag account from unauthorised use.

To ensure uninterrupted travel, always keep your FASTag details updated, monitor your account activity, and recharge online regularly. With the right precautions, you can enjoy the convenience of digital toll payments and make the most of your FASTag benefits.

Stay informed, stay secure, and travel stress-free!