IndiGo is slowly getting back on track and on Thursday announced that it will offer Rs. 10,000 travel vouchers to passengers who were hit the hardest by this month’s massive flight disruptions. The airline admitted that many travellers flying between December 3 and 5 were left stuck for hours at major airports across the country. The chaos led to thousands of cancellations and long delays, with passengers waiting in never-ending queues.
“In recognition of the inconvenience caused, we are offering travel vouchers worth Rs. 10,000 to severely impacted customers. These vouchers can be used for any IndiGo flight over the next 12 months,” an IndiGo spokesperson said.
This compensation is over and above what the government already requires. Under current rules, IndiGo must pay ₹5,000 to ₹10,000 to passengers whose flights were cancelled less than 24 hours before departure, depending on the flight duration.
The airline also said that all refunds for cancelled flights have been processed, including bookings made through travel agents and online platforms.
IndiGo added that it remains committed to bringing back a “safe, smooth, and reliable” travel experience for its passengers.
Earlier on Thursday, IndiGo Chairman Vikram Singh Mehta announced that the airline’s Board will appoint independent technical experts to work closely with the management and uncover the real reasons behind last week’s large-scale flight chaos.
He said these specialists will help ensure that such massive operational breakdowns never occur again.
Meanwhile, IndiGo confirmed that its entire network has been fully restored since December 8, with operations returning to normal the following day.
- On December 8, the airline operated over 1,750 flights with only one same-day cancellation.
- On December 9, it flew more than 1,800 flights, recording zero cancellations.
- On December 10, over 1,900 flights took off, with only two cancellations.
For Thursday, IndiGo said it expects to run more than 1,950 flights, carrying around 3 lakh passengers, as it continues to stabilise operations.
