The Indian Railway Catering and Tourism Corporation (IRCTC), the online ticketing platform of Indian Railways, faced a significant outage on Thursday, leaving passengers unable to access its website and mobile app. IRCTC, which manages the e-ticketing services for Indian Railways, attributed the disruption to scheduled maintenance activities. In an official statement, the platform informed users: “Due to maintenance activity, e-ticketing service will not be available. Please try later.”
Upon attempting to use the app, users were greeted with an error message that read, “Unable to perform action due to maintenance activity,” indicating that the platform was undergoing issues. As of now, IRCTC is yet to issue an official statement regarding the cause of the outage or provide a timeline for resolution.
Downdetector, a service that tracks online disruptions, showed a surge in outage reports, with over 2,500 users affected. Most complaints focused on the website, while 28 per cent of reports concerned the mobile app.
This incident marks the second outage in December, raising concerns among frequent users of the platform. To assist passengers needing to cancel tickets during the downtime, IRCTC advised reaching out to customer care or emailing ticket details to request a Ticket Deposit Receipt (TDR).
For cancellation assistance, IRCTC provided the following contact details:
