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ElevenLabs has announced the launch of Expressive Mode for Eleven Agents. It brings emotional intelligence and real-time voice quality to AI voice assistants used in customer conversations.
Expressive Mode aims to make automated voice agents sound more like humans. It adds greater emotional awareness, better timing, and control over tone. The new system uses Eleven v3 Conversational, the company’s most advanced text-to-speech model, alongside a smarter turn-taking system that helps agents pause and respond naturally, just like a person in a real conversation.
Unlike traditional automated voice systems, these expressive agents can adapt their tone based on the context. They can speak calmly, sound empathetic, or respond directly depending on the situation. This level of emotional control now works across more than 70 languages, including key Indian languages such as Hindi, Tamil, Telugu, Bengali, and Urdu, helping businesses engage effectively with diverse multilingual audiences. ElevenLabs says this will improve customer experience in areas such as retail, finance, mobility, and customer support.
Expressive Mode also uses Scribe v2 Realtime, ElevenLabs’ transcription system, to detect not just spoken words but emotional cues and speech patterns. This allows the AI to react based on how something is said, not only what is said.
This announcement comes at a time when voice AI agents are becoming a growing market trend. According to industry estimates, the global voice AI agents market is expected to grow rapidly, reaching around USD 47.5 billion by 2034, driven by the rising adoption of conversational AI in enterprises and customer support operations.
Sarvam AI, a Bengaluru-based company building multilingual conversational AI, also recently released Bulbul V3 that promises natural-sounding voices for Indian languages. The company created buzz around its OCR model, which outperformed Gemini and ChatGPT in benchmarks.
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