IndiGo has been facing major flight problems for six days, and more than 1,000 flights were cancelled on Friday. Because so many people were stranded and looking for other flights, ticket prices on other airlines went up a lot.
Air India said on Monday that it has started introducing new ticket prices after the government told all airlines to keep a close watch on their fares. The government stepped in when it noticed that ticket prices had become very high because many IndiGo flights were cancelled in the past few days. In a late-night statement, Air India explained that Air India Express has already updated its fares. Air India’s own fare changes will be added gradually over the next few hours.
The airline said the update has to be done step by step because some parts of the process depend on outside systems. This slow rollout helps avoid mistakes and makes sure that customers’ bookings are not affected.
Along with putting limits on ticket prices, Air India also announced that anyone who booked an Economy Class ticket during this changeover at a price higher than the new cap can claim a refund for the extra amount.
IndiGo has been facing major flight problems for six days, and more than 1,000 flights were cancelled on Friday. Because so many people were stranded and looking for other flights, ticket prices on other airlines like Akasa Air, Air India and SpiceJet suddenly went up a lot.
As airfares kept rising and passengers started struggling, the civil aviation ministry used its powers to step in. It issued an order telling all airlines to keep a close check on their ticket prices.
The ministry said the price limits will stay in place until the situation is completely normal. The goal is to keep fares fair, stop airlines from taking advantage of passengers in trouble, and make sure people who really need to travel, such as senior citizens, students and patients are not forced to pay very high prices.
Meanwhile, IndiGo’s services are slowly improving, and cancellations came down on Sunday. The airline has also returned more than Rs. 610 crore to passengers affected by the disruptions, as instructed by the government.
